Yes, Fumoffu has a showroom in Akihabara.

You can actually try them out, and some products are also available for purchase.
Learn more

No, they are not parallel imports (with some exceptions).

Fumoffu's store has signed exclusive import and sales agency contracts with each brand in Japan.
We import and sell our products responsibly so that our Japanese customers can use them with confidence.

We will take full responsibility and provide support for any products purchased at Fumoffu's store!
Please enjoy shopping with peace of mind.

Parallel imports are products that are imported into Japan through a route different from that of "genuine products," i.e., through a distributor other than one authorized by the manufacturer.

Please be aware that parallel imports may not meet Japanese inspection standards and the quality of the products may differ from that of genuine products, so please be careful when purchasing.
In addition, after-sales service is available only to customers who have purchased from Fumoffu stores or our business partners, but we do not provide support for products purchased from other companies.

Fumoffu's store has direct contracts with manufacturers, so you can purchase with confidence knowing that the import route is clear.

If you wish to change your shipping address after placing an order, please contact customer support.

If you wish to change the address registered in your My Account, please log in, go to My Account, and then click "Edit" for the address you wish to change.

If your order status is "shipped," we cannot change it.
Please check the tracking number listed in the shipping confirmation email and contact Yamato Transport directly to make any changes.
*Please note that if you do not notify us of the change, your package may be returned due to an unknown address.
Related page: Changing customer information and shipping information

Yes, it is possible.

If you would like to specify a delivery address other than your home address for a gift or other purpose, please enter your address using steps 1 to 3.

1. Check out > Enter the address you want to deliver to in the "Delivery" section
2. Checkout > In the "Payment Method" section, select "Use a different billing address" for the billing address. *If you are using a credit card, uncheck "Use shipping address as billing address."
3. Enter the billing address that matches your credit card or payment method. *If you already have a billing address saved, you can change it by clicking "Use a new address."

<Notes>
・The name of the billing address will be listed as the sender on the product (excluding Amazon Pay)
・Even when selecting cash on delivery, you can select "Use a different billing address", but payment will be made by the delivery address (only the sender's name will be specified).

If it is within 30 minutes of placing your order, you can cancel it by going to My Account → Order History → and clicking the "Cancel" button on the details screen of the order in question.

If the payment status shows as "Invalid", the cancellation has been accepted.

*If the "Cancel" button is not displayed, your order cannot be canceled. Please contact customer support.
*Please note that if you order multiple items at the same time, you cannot cancel only some of the items. The entire order will be canceled.
Related page: Cancelling your order

Unfortunately, we do not have any gift wrapping materials or shopping bags available, so we are unable to provide gift wrapping services.

We will send an order receipt email from our store (support@fumo-collection.com) to the email address you registered when placing your order.

If you do not receive an email, please check the following three points.
・Please check that the email address you registered is correct.
・If you are using a mobile phone carrier email address or a free email address such as Gmail, please check your spam folder.
・If you have set your email settings to reject or allow emails, please set your email address to allow emails from our store (support@fumo-collection.com).
You can also check your order history in the Order History section of your account.
Related page: Email sending issues and bounces

You can choose from the following payment methods:

・Credit card・PayPal
・Cash on delivery ・Google Pay
・Smartphone payment (QR code)
・Rakuten Pay ・Pay Later (Payday)
・Amazon Pay
Related page: Payment methods

Unfortunately, we cannot change your payment method after you have placed your order.

Please cancel your order and place it again using your preferred payment method.

Please check the information you entered and contact your card company.

For details about the error, please check here .
*If you have not received the "Order Receipt" email, your payment has not been completed.
*Please rest assured that you will not be charged twice.

Yes, you can download or print it after placing your order.

If you would like to receive a qualified simplified invoice (invoice-compatible receipt), please contact customer support.
*Please note that we are unable to send a receipt with your product when it is shipped.
Related page: Receipts and printing

Delivery will be via Yamato Transport/Kuroneko Yamato Takkyubin/Nekopos.

Shipping costs will be calculated during the checkout process.
The total amount to be paid will be displayed, so please confirm it and proceed to payment.
*Please note that you cannot specify the delivery company or packaging size.
Related page: Shipping methods and shipping fees

As a general rule, orders placed before 1pm on weekdays will be shipped on the same day, and orders placed after 1pm on weekdays will be shipped on the next business day.

Please note that shipping operations will be suspended on weekends, national holidays, summer holidays, Golden Week, New Year's holidays, etc.

<Small to large products>
Your order will be shipped from our warehouse (Kanagawa Prefecture) on the day the order status changes to "In process of shipping."
Normally, it will arrive within 1 to 2 days after shipping.

<Super large product>
Your order will be shipped from our warehouse (Kanagawa Prefecture) on the next business day after the order status changes to "In Processing for Shipping."
If you place your order on a Friday, it will be shipped on the next business day, excluding weekends and holidays.
*For details regarding shipping of extra-large items, please check the individual product pages.
Related page: About estimated shipping dates

No, you can't.

In some cases, payment may be approved depending on the order conditions. In such cases, your order will be canceled, so please place separate orders for pre-order items and in-stock items.

When placing an order, you can only specify a delivery time on the cart screen.

Delivery times can be specified as morning, 2pm-4pm, 4pm-6pm, 6pm-8pm, or 7pm-9pm.
However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances.

Also, you cannot specify a delivery date or pick up at a convenience store.
If you are unable to receive your parcel due to absence, please make arrangements using the absence notice that will be delivered to your mailbox.

Please contact customer support so we can check the delivery status of your package.

You can also check the delivery status here using the tracking number provided in the shipping confirmation email.
Also, please check if a notice of absence has been placed in your mailbox.

Unfortunately, we do not ship overseas.

We only ship within Japan.

You can check this through Yamato Transport's parcel inquiry system .

Please enter the tracking number listed in the shipping confirmation email into the shipping number input field and press the Start inquiry button.

Generally, you can receive your ordered items within one week of the delivery date.

If you are not at home, Yamato Transport will notify you of your absence, so please arrange a delivery date within the redelivery period and collect your item.

In the following cases, the product will be automatically returned to our warehouse.

・If you are unable to contact the Yamato Transport contact number listed on the absence notice ・If the address is unknown ・If the storage period of 7 days has passed due to a long absence

If you are unable to receive the product due to unavoidable circumstances and it has been returned to our warehouse, please contact customer support and we will resend it.
Please note that if we need to reship the item, you will be responsible for the cost of returning it to our warehouse plus the shipping fee for the reshipment.

If the product is returned to our warehouse due to customer refusal to accept delivery or long-term absence, we will not be able to accept your order, including products that have not yet been shipped, so please be sure to pick up the product.
Related page: How to deal with refusal to receive packages, long-term absences, incorrect addresses, etc.

Unfortunately, due to system limitations, we are unable to combine items after an order has been placed.

Please note that shipping is per order.

We strive to create pages that clearly convey product details, but the colors may appear different from the actual product due to factors such as the weather and light reflection at the time of photography, as well as the settings of your computer monitor.

Please be aware of this.
Related pages: Product price fluctuations, product descriptions, and product images

If you add an item to your wishlist while it's out of stock, you'll be notified when it's back in stock.

Depending on the product, we may not be able to notify you when it is back in stock.
We also provide updates on stock availability on our store's X (formerly Twitter) account (@fumoshop) .

You can check the list of products on your wish list from My Account.
*Restock notifications do not guarantee that the product will be available for purchase or resale.
Related page: Stock availability

All products sold in our store are brand new and not defective or opened.

Because the product is imported from overseas, the outer box (packaging) may have scuff marks, small scratches, tears, dents, etc. when it arrives.
In addition, we inspect all items upon arrival and do not sell products with severely crushed boxes, so please rest assured.

Please note that we do not accept returns, exchanges, or refunds due to crushed or scratched outer boxes.

The following items cannot be returned or exchanged:

・If there is a change in the appearance of the product (scratches, dirt, wear, etc.) ・Failure or damage caused by modification, disassembly, repair, or improper use or carelessness by the purchaser ・Failure or damage caused by the warranty or support provided by a third party other than the manufacturer or this store ・Failure or damage caused by incompatibility with specific equipment, such as the purchaser's environment ・If the invoice from this store and the warranty card included with the product (only for products with a warranty) are not presented ・Failure or damage caused by various natural disasters ・If the product has been sold or transferred to another person without the approval of this store ・If the manufacturer or supplier determines that the warranty does not apply ・If the warranty has expired ・If there is a problem with the product listed as a reason for a "defective" product

For other products, please contact customer support so we can check the condition.
Related page: Conditions not covered by warranty

If you have a problem with your order, please contact customer support through your order history within 7 days of delivery.

When making an inquiry, please attach a photo or video of the problem area so that we can assist you more smoothly.
For more details, please refer to the enclosed thank you card.
Related page: Dealing with initial defects

If you purchased from an authorized retailer of our products, we will provide support, so please contact our customer support.

We will be able to assist you smoothly if you contact us with a photo of a receipt or other document that shows the store name, purchase date, and product name.
*Please note that we cannot provide support if you purchase from a retailer other than an authorized dealer.
*For details about our business partners, please check the "Major Business Partners" section on the company profile page .

It depends on the product.

The warranty period is listed on the product page, so please check it.
Related page: Warranty Policy

We accept inquiries regarding operation, but please note that due to regulations, we cannot accept exchanges or returns if all accessories are missing.

Please note that exchanges and returns will only be processed after we have confirmed that the entire product set (product, box, and accessories) is in the same condition as when it arrived.

Generally, we do not provide after-sales support for repairs.

We do not accept repairs that require returning the product to the manufacturer, but we may be able to repair it in-house.
Please rest assured that we will provide you with information based on your inquiry.

Sorry, we do not accept phone calls.

We only respond via email, so please contact us using the customer support inquiry form.
Please note that we will respond via automated voice message, but our reply will be via email.
Related page: How to contact us

We will reply to the email address you provided.

We will reply within two business days of receiving your inquiry (reception hours: 10:00-18:00, excluding Saturdays, Sundays, holidays, and our company's holidays).

<Confirm by email>
We will reply to the email address you used when making your inquiry (support@fumo-collection.com).
・Please check your spam folder.
・Please set our email address (support@fumo-collection.com) to allow receiving emails.

If you are unable to confirm this, please contact customer support again.
Related page: Email sending issues and bounces

Please double check that the information you entered is correct.

<If you forget your password>
Please click "Forgot your password?" on the login page, enter your registered email address, and then reset your password.
*Please set our email address (support@fumo-collection.com) to allow receiving emails.

<If you don't know the email address>
Please contact our customer support so we can check your registered email address.
If the registered email address is different, we will change it for you.
Related page: Password Reset

You can enter it from the product page.

It's easier than writing a review, so please feel free to post your review.
Related page: Deleting your account

To delete your account, please contact customer support.

We will inform you of the important points and then delete your account.

Related page: Deleting your account

You can change it from My Account.

You can change this by going to My Account → Settings → Account Information/Address Book.
Related pages: Customer information, changing shipping information , checking and changing email addresses

For details, please check Fumoffu's Shop | Terms of Use .

Fermat Co., Ltd. and Fumoffu Co., Ltd. (hereinafter collectively referred to as "our company") provide services to customers in accordance with the terms and conditions.
By using Fumoffu's Shop (hereinafter referred to as "this site"), you are deemed to have agreed to these terms of use, so please be sure to read these terms of use in their entirety.
Additionally, when you visit or purchase products from our affiliates, whether or not they are located on this site, you will be subject to their respective applicable guidelines and terms.

For details, please check Fumoffu's Shop | Privacy Policy .

Fumoffu's Shop (hereinafter referred to as "this store") will handle, use, and share your personal information on the www.fumo-shop.com website (hereinafter referred to as "this site") with the utmost care and prudence in accordance with this Privacy Policy (hereinafter referred to as "these Terms").